Supervisor On-line Training
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Operations and Quality Control
Maintain Inventory
Getting Started
Course Overview
Navigating the Course
Video Introduction
Operational Skills
Supervise Employees
Introduction
Manage Diversity in Workplace
Schedule Employees
Conduct On-the-Job Supervision
Resolve Conflicts Between Employees
Conduct Staff Meetings
Supervise Products and Services
Introduction
Be Knowledgeable About Products and Services
Determine Ways To Improve Products and Services
Provide Quality Control for Products and Services
Interact with Customers
Introduction
Provide Customer Service
Provide Service to Customers with Special Needs
Handle Customer Concerns or Complaints
Handle Abusive Customers
Respond to Positive Comments or Gifts from Customer
Supervise Facility Operations
Introduction
Create Checklists for Operations
Handle Cash
Promote Workplace Safety
Maintain Facility and Equipment
Prepare for Emergencies
Respond to Emergencies
Inventory Management Skills
Maintain Inventory
Introduction
Purchase Materials, Products, and Services from Suppliers
Follow Receiving Procedures for Physical Inventory
Follow Storage Procedures
Follow Procedures for Maintaining Inventory
Assessment
Module C Quiz
Multiple Choice Quiz
