Create Checklists for Operations
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Checklists are an effective tool for ensuring consistency in products and services, and communicating expectations to employees. The following example may help you identify opportunities to develop checklists in your workplace.
The new housekeeping supervisor, Francesca, is becoming familiar with her new position and the employees. In managing by walking around, Francesca notices that each housekeeper cleans rooms differently. The time it takes to clean a room varies, different cleaning products are used, the number of towels placed in a room varies, and so forth.
In a staff meeting, Francesca wants to discuss her observations. The housekeeping staff are not aware that the discrepancies are so dramatic, which is probably why some housekeepers clean more rooms than others.