Provide Service to Customers with Special Needs
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The following are examples of how customers with special needs can be assisted.
Example 1
In this example, the policies of the workplace anticipate the special needs of the customers. Having such a policy means employees better understand the needs of these customers.
You are operating a retail store in a community that depends on tourism and people from many countries come into your store. As part of your hiring policy, you ensure that speaking other languages is a key qualification. This policy strengthens your customer service standards. In addition, a list of these skills is kept up-to-date and is referenced in preparing work schedules, especially in high sales periods.