Introduction
Customer service is your number one priority as a supervisor. The customer is always your focus whether you work for a small hotel, a tourism bureau, or a bus tour company. You need to focus on customer interaction so that you can continue to provide excellent service to your existing customers and discover how to win the loyalty of new ones.
Interacting with your customers involves a diverse set of skills. You need to be able to provide service to a variety of individuals. Some customers will have special needs; others may be unhappy; some may even be abusive to you or your staff. Your key to success will be in developing the skills you need to interact successfully with all your customers.
This section will help you develop the skills you need to interact with customers, providing them with a high level of customer service whenever possible.