Be Knowledgeable about Products and Services
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The following scenario provides a few strategies for remaining current with product and service changes.
You are one of the supervisors of a restaurant. The restaurant is open from 10 a.m. to 12 a.m. seven days a week. Over the course of all shifts, there are many changes to the menu, pricing, staff, etc. You and the other two supervisors are frustrated because it is impossible to know what changes have been made when you come on shift. You decide to put in place a few strategies to keep everyone informed.
- Establish a central file and database.
Establish a central file and database with all the information that clearly identifies the restaurant's available products and services. - Create a communication log.
Create a communication log so that each supervisor records changes, such as new staff hired, new wines with the attached product brochure, upcoming events, etc. - Implement a 15-minute shift change meeting.
Implement a 15-minute shift change meeting so that all supervisors and employees are quickly updated on key issues. - Meet with suppliers.
Meet with suppliers at the beginning of each season to discuss new trends and products so that the restaurant can stay up-to-date.