Conduct On-the-Job Supervision
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The following are three examples of ways you could implement an on-the-job supervision style as the supervisor of children's activities at the Dreamland Amusement Park:
Example 1
At the beginning of the shift, tour the workplace to greet employees and monitor the volume and flow of work. If you have numerous customers, lend a helping hand and be available to answer questions.
Benefits
- You and employees can positively interact and work alongside one another.
- You can observe if work volume and staffing levels are adequate.
- You can identify training needs and provide on-the-spot training.
- You can monitor adherence to policies, e.g., punctuality, dress code.
Example 2
During quiet periods, meet informally with employees to discuss upcoming events, gain employee input in setting up a new procedure, and seek employee feedback on new tools, etc.
Benefits
- You are more accessible, as some employees find it difficult to leave their work stations.
- You engage employees in workplace decisions, seeking positive and negative feedback.
- You maintain open communication, which can diffuse potential problems and engage employees into problem solving instead of simply bringing problems to you to solve.
Example 3
Follow up regularly with the new employee throughout the probationary period. Inform the employee if someone will be working alongside him/her to ensure he/she is successful in the new position. Work with the staff so no one feels watched or singled out.
Benefits
- You reinforce good work habits by on-the-job-coaching.
- You are able to correct undesirable habits.
- You minimize frustrations in learning technical tasks, e.g., using the computer.
- You increase employees' confidence, which will improve their success in their position.